Cadence — Support
Need help with Cadence? We’re a tiny team and we answer every message.
Contact us
Email support@paritycrest.com — we reply within 2 business days. You can also reach us on Discord.
FAQ
What does Cadence Complete include?
The full campaign (acts 2 to 5 and their bosses), ascension levels 1 to 10, your run history and the card compendium, and no ads: the second wind and the card reroll come free. It's a single purchase, not a subscription. The campaign's first act and the daily run stay free for everyone.
How do I restore my purchase?
On the title screen, open Settings and tap Restore a purchase, signed in with the Apple ID you used to buy. It's also on the offer screen itself.
Will I lose my progress if I delete the app?
Your runs, run history and compendium are saved on your device, so deleting the app deletes them. Cadence Complete comes back with Restore a purchase.
Why can I only play the daily run once?
Everyone plays the same daily run, and one attempt keeps the leaderboard fair. A daily you start before midnight (UTC) can still be finished afterwards. The campaign is there whenever you want it.
How does the leaderboard stay fair?
Every daily score is sent with the moves that made it, and each night we replay the day's top scores. Any score that doesn't come out the same is removed.
Can I remove my leaderboard entries?
Yes. The leaderboard uses an anonymous account with no name or email. Email privacy@paritycrest.com with the leaderboard name shown in the game (it starts with 'Horologist') and we'll delete your entries.
Found a bug?
Email us with your device model, your iOS version and what you were doing when it happened. Screenshots help a lot.