Arcane Forge — Support
Need help with Arcane Forge? We’re a tiny team and we answer every message.
Contact us
Email support@paritycrest.com — we reply within 2 business days. You can also reach us on Discord.
FAQ
How do I restore my purchases?
Open Settings (gear icon) → Restore Purchases, or tap Restore in the Aetherium Exchange, signed in with the Apple ID you used to buy. The Aether Membership is restored this way. Flux, Maps, the Reservoir Vault, the Apprentice's Crate and the Atelier Pass are used up when you buy them, so there's nothing to restore.
How do I cancel the Aether Membership?
The Aether Membership is an auto-renewing monthly subscription managed by Apple: Settings app → your name → Subscriptions → Aether Membership → Cancel Subscription. You keep the daily Flux, the higher Map ceiling and video-free bonuses until the current month ends.
Will I lose my progress if I delete the app?
Yes. Arcane Forge saves your village and atelier on your device, and there's no account or cloud save, so deleting the app deletes your progress. Restore Purchases brings the Aether Membership back on a fresh install; Flux, Maps and the Atelier Pass can't be restored.
I've run out of Maps.
Maps refill over time up to your cap. Build and staff the Cartographer Office to refill faster and raise the cap, or earn more from the daily streak, events and reward videos.
My village stopped producing while I was away.
Workers and robots keep producing for up to 8 hours while the game is closed. Open it to collect and restart the clock.
Found a bug?
Email us with your device model, your iOS version and what you were doing when it happened. Screenshots help a lot.